Support

Something not working, or a question about FeedSnap? Email [email protected] and we’ll get back to you. It helps to include your iPhone model and iOS version.

Photo analysis says Apple Intelligence is unavailable

FeedSnap analyses meal photos and nutrition labels with Apple Intelligence, so it needs an iPhone that supports Apple Intelligence, with it turned on.

• Turned off: go to Settings, then Apple Intelligence & Siri, and turn on Apple Intelligence.
• Still getting ready: after Apple Intelligence is turned on, the models download in the background. Keep your iPhone on Wi-Fi and charging, and try again in a few minutes.
• Not supported: on iPhones that can’t run Apple Intelligence, you can still use Search and Favourites to log meals you’ve logged before.

Connecting Apple Health

FeedSnap reads your workouts, heart rate, active energy and body mass so your targets follow your training. It only reads from Apple Health, never writes to it. Connecting is optional: without it, FeedSnap uses rest-day targets.

To change access, open the Health app, tap your profile picture, then Apps, then FeedSnap. In FeedSnap, go to Me, then Apple Health, to see what’s connected.

A workout is missing

FeedSnap shows workouts that are saved in Apple Health. If a session from Garmin, COROS, Wahoo, Polar, Suunto or Strava is missing, check that app is set to share workouts with Apple Health, then pull down on Today to refresh.

iCloud backup

If you’re signed in to iCloud, your food logs, photos, saved products and profile are backed up to your private iCloud, and come back if you reinstall the app or move to a new iPhone. Training from Apple Health is never stored in iCloud; it imports again from Apple Health. You can see the backup status in the app under Me, then Data.

Deleting your data

In FeedSnap, go to Me, then Delete all data. This permanently removes your meals, photos, products and profile from your iPhone and from iCloud. Workouts in Apple Health are not affected. Read the privacy policy for more detail.

How accurate are the numbers?

Everything from a photo is an estimate, and FeedSnap says so. You can correct any food or portion before or after saving. Labels are usually closer, because the values come from the panel. FeedSnap is not nutritional or medical advice; if you have specific needs, talk to a dietitian or doctor.